Terms and Conditions

By ordering from MadamKratom, buyers thereby declare that they are eighteen years of age or older and agree to the following terms and conditions in their entirety.

1. The purchaser is in good health and capable of understanding, in its entirety, the contents of these Terms and Conditions.

2. Information and goods provided on this site are for incense purposes only and are NOT intended for the diagnosis, treatment, cure, prevention or alleviation of any disease or condition. Information provided by Madam Kratom on this website or via personal correspondence with associated parties should never be used to supplement or replace the directions or advice of your physician.

3. Claims and product descriptions on this website have not been evaluated by The Food Directorate, the Natural Health Products Directorate, the Therapeutic Products Directorate or any other relevant government agency.

4. Products sold on this website are directed purely for incense, educational, research or identificational use and absolutely not intended for external or internal human consumption through any means. VIOLATION OF THS CONDITION CONSTITUTES MISUSE.

5. Madam Kratom, its owners, officers, affiliates, associates and employees are not responsible or liable to the purchaser or any other party in any way for consequences or harm arising from the use, misuse or non-use of the products sold and information presented on this website including direct, indirect, special, incidental, consequential or punitive damages.

6. MadamKratom, its owners, officers, affiliates, associates and employees are not to be held responsible or liable by any theory for consequences and damages arising from the misuse of products purchased or information obtained from Madam Kratom representatives and associates.

7. Information obtained from Madam Kratom, its owners, officers, affiliates and employees are for purely educational or informational uses only and should never be construed as advertising, advocating, promoting or advising any behaviors or actions in violation of these Terms and Conditions including misuse of products obtained on this website or from an external source.

8. Terms and Conditions are subject to change at any time. Madam Kratom is not responsible for informing relevant parties of any changes which will be posted on this page.


We here at Madam Kratom value your right to privacy and will take every step necessary to protect your personal information. We will absolutely never share, sell or carelessly dispose of any information that you provide us whether obtained during the purchase process or through additional communications.

Returns and Refunds

You may return unopened, vacuum sealed packages for an exchange or full refund of their purchase value. If a part of a variety pack, we can refund the part of the original purchase price proportional to the variety pack value of the item returned. Refunds will be provided upon receipt of the item in question. Please contact us for more information about your particular case.

Contact Info and Location

By e-mail: info@madamkratom.ca
By phone: 514-500-1212
By fax: 1-866-931-8454

By Mail:
Madame Kratom
1282 Rue Alexandre DeSeve
Montreal, QC
H2L 2V1